Return Policy

Returns Policy for the USA: Ember Glow Ventures accepts returns for defective or damaged products within 4 days of delivery. If the customer receives a defective or damaged product, they should contact Ember Glow Ventures’s XXX email or XXX number within 7 days of delivery to initiate the return process. The customer will need to provide photos or videos to prove the defect or damage. Ember Glow Ventures will then provide a return address for the customer to send the product back. Once the product is received and inspected, Ember Glow Ventures will either send a replacement or issue a refund.

There are several reasons why Ember Glow Ventures may not accept returns or issue refunds, including:

Non-defective items: Ember Glow Ventures does not accept returns or refunds for non-defective items. This means that if you simply change your mind or no longer want the product, you will not be able to return it.

Customized products: If you have customized your product, Ember Glow Ventures will not accept returns or refunds. This includes products with custom logos, designs, or other personalizations.

Shipping issues: If the product was lost or damaged during shipping, Ember Glow Ventures may not be responsible for the return or refund. However, they may offer a partial refund or a replacement product.

Time limit: Ember Glow Ventures has a time limit for returns and refunds. If you do not report the issue within the specified time frame, you may not be eligible for a return or refund.

Improper use: If you have used the product in a way that it was not intended to be used, Ember Glow Ventures will not accept returns or issue refunds.